Hire Controller (Maternity Cover)

Salary: Competitive

Locations: Ludlow

Job Type: Upto 12 Months

Hire Controller (Maternity Cover)

About Clee Hill Plant

Established in 1965, employing over 190 staff and with a turnover in excess of £20m, Clee Hill is the largest compaction and surface dressing hire company in the UK. We also operate a ‘general purpose’ fleet of compact and mid-range sized construction and materials handling equipment across the UK. We have been operating over 55 years which is a testament to our culture of “committed to service in everything we do.”

Clee Hill Plant has a nationwide network of 9 depots (Glasgow, Darlington, Stoke, Chesterfield, Ludlow, Corby, Andover, Dartford and Newton Abbot) with a Plant and Machinery fleet of over 2,500 machines.

The role

We have an opportunity available for a Hire Controller (Maternity Cover) at our Ludlow Depot (SY8 3QF). Basic hours are 8:00am until 5:30pm Monday to Friday providing maternity cover for up to 12 months.

Reporting to the Depot Manager the main purpose is to negotiate best hire terms for the Company and take off hire notifications whilst maintaining the Rental Management system.

Key Duties:

  • Deal with customer hire enquiries, negotiating best hire terms for CHP and taking off hire notifications. Correctly completing Hire Agreements, checking customer credit limit / “Accounts on Stop” and dealing effectively with all related paperwork.
  • Maintain the Rental Management (RM) and Customer Relationship Management (CRM) database and ensure relating exception repairs are regularly reviewed and updated.
  • On receipt of damage/missing report from workshop notify customers by telephone and e-mail confirmation damage letter. Agree damage charges with customers and process associated paperwork for invoicing.

Essential Skills and Qualities:

  • Previous experience in a telephone-based customer service and/or sales role
  • Excellent telephone manner
  • Ability to work under pressure
  • Negotiation skills
  • Able to work as part of a team

Benefits include:

  • Competitive salary and bonus scheme
  • Employer contributory pension
  • 21 days annual leave plus bank holidays with service enhancements